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Neuralisse Refund Policy: How Returns and Refunds Work
To get a Neuralisse refund, call the order desk at +1 (302) 200-3480 with your order ID within the 60-day window. Mail the bottles to 1500 Broadway, Floor 6, New York, NY 10036, USA with your full name, email and order ID, using tracked postage you pay for. Once the return is credited, the refund is issued within 3-5 business days, and it takes another 5-10 days to reach your card.
Written by the Goneuralisse editorial teamUpdated
Refunds
How do Neuralisse refunds work?
Neuralisse refunds start with a phone call to the order desk at +1 (302) 200-3480 and end with the money back on your card. In between, you mail the bottles back with tracking.
The official order page shows a 60-day money-back guarantee, checked on October 11, 2026. The refund process below is how that guarantee is claimed. It applies to orders from the official BuyGoods checkout, the one the buttons on this site open.
Goneuralisse is a U.S. authorized Neuralisse merchant, not the maker. We earn money on orders through our buttons, but the order desk, not us, approves and sends refunds. The guarantee guide covers the 60-day window itself.
Steps and timing
How long does a Neuralisse refund take?
After the return is credited, the refund is issued within 3-5 business days, and your card issuer then takes 5-10 days to post it. Add the time your box spends in the mail, and the whole process often runs a few weeks.
| Step | Who does it | What happens | Timing |
|---|---|---|---|
| 1. Call | You | Call +1 (302) 200-3480 with your order ID and ask for a refund | Within the 60-day window |
| 2. Pack | You | Add a note with full name, email and order ID | Right after the call |
| 3. Mail | You | Ship to the return address with tracking; you pay postage | Mail deadline not published |
| 4. Credit | Returns team | The return arrives and is credited to your order | Not published |
| 5. Refund issued | Order desk | The refund is sent to your original card | 3-5 business days after credit |
| 6. Card posts it | Your card issuer | The money shows on your statement | 5-10 days |
Two of the steps have no published timing. If the wait feels long, call the order desk with your tracking number.
Return address
Where do you send Neuralisse returns?
Neuralisse returns go to 1500 Broadway, Floor 6, New York, NY 10036, USA. Confirm the address on your call before you mail anything, since return addresses can change.
A note with your full name, the email you used at checkout, and your order ID. Without these, the returns team may not be able to match the box to your order.
Do not send returns to the office address or to the distributor printed on the label. The label lists Neuralisse in Aurora, CO, but returns from the official checkout go to the New York return address above.
Postage
Who pays return shipping on a Neuralisse refund?
You pay return shipping on a Neuralisse refund. The return postage is not refunded, as far as the published terms show.
Use a service with tracking, and keep the receipt until the money is back on your card. The tracking number is your proof that the box arrived.
- Pick a tracked option at the post office or a carrier counter.
- Pack the bottles in a sturdy box so they do not crack.
- Take a photo of the packed box and the label before you seal it.
We know of no restocking fee. If anyone mentions one, ask for it in writing.
Example
What does a Neuralisse refund timeline look like?
A typical refund moves through four stages: your call, the mail, the credit and the card. They line up in this order, using the published timings.
- Day of the call
You call +1 (302) 200-3480 with your order ID and confirm the return rules.
- Mailing
You ship the box with tracking. Transit time depends on your carrier and distance.
- Credit plus 3-5 business days
Once the return is credited, the order desk issues the refund.
- Plus 5-10 more days
Your card issuer posts the refund to your statement.
Calls made late in the 60 days leave less room for mail delays. Aim to call by about day 40.
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Order nowCard disputes
Should you file a chargeback for a Neuralisse order?
Try the order desk first. A chargeback is a dispute you file with your card issuer, and it is meant for when a seller will not fix a problem.
A chargeback can slow things down. While the issuer reviews it, the order desk may pause your refund. It can also make it harder to sort out the order by phone.
A dispute may make sense if:
- You were charged for an order you did not place.
- You were charged more than the checkout total.
- Your tracked return was delivered, and no refund came after the published timings and a follow-up call.
If you do file one, give the issuer your order email, call notes and tracking receipt. Those three records tell the whole story.
Gaps
What does the Neuralisse refund policy not say?
Several return rules are not printed on the order page we checked. We list them openly, so you can ask about each one instead of guessing.
Opened bottles
Whether opened or empty bottles qualify for a refund is not published.
Mail deadline
How many days you have to mail the box after your call is not published.
Start date
Whether the 60 days count from the order date or the delivery date is not published.
Return number
Whether the box needs a return number is not published.
Credit time
How long the returns team takes to credit a box after it arrives is not published.
Partial refunds
How a refund is split when you return only some bottles is not published.
Contacts
Who do you contact about a Neuralisse refund?
Reach the order desk on +1 (302) 200-3480 or at [email protected]. It is the only team that can see your order and send a refund.
Our website inbox at [email protected] handles page questions, typos and privacy. It cannot see orders, so refund messages sent there will only be redirected. For shipping problems before a return, see the shipping guide, and for every contact option, the contact page.
Before you buy
Is it safe to order Neuralisse knowing the refund rules?
Yes, if you keep your order email, call by about day 40, and confirm the return rules before mailing. Those three habits keep the 60-day guarantee in your hands.
FAQ
Neuralisse refund FAQ
How do I get a refund for Neuralisse?
Call the order desk at +1 (302) 200-3480 with your order ID within the 60-day window. Then mail the bottles to the return address in New York with your full name, email and order ID inside, using tracked postage that you pay for.
What is the Neuralisse return address?
The Neuralisse return address is 1500 Broadway, Floor 6, New York, NY 10036, USA. Confirm it on your call before mailing, and include a note with your full name, email and order ID so the returns team can match the box to your order.
When will a Neuralisse refund reach my card?
The refund is issued 3-5 business days after your return is credited, and your card issuer then takes 5-10 days to post it. Mail transit and credit time are not published, so the full process can take a few weeks.
Is return shipping free for Neuralisse?
No. The buyer pays return shipping on Neuralisse refunds. Use a tracked service and keep the receipt until the refund is on your card, since tracking proves the box reached the return address.
Does Neuralisse charge a restocking fee?
We know of no restocking fee for Neuralisse returns, and none appears on the order page we checked on October 11, 2026. If anyone mentions a fee during your call, ask for it in writing before you mail the bottles.
Is it possible to cancel a Neuralisse order before it ships?
Call the order desk at +1 (302) 200-3480 right away with your order ID. The order page does not publish a cancellation policy, so the desk decides whether an order can still be stopped. Calling fast gives you the best chance.
Should I dispute a Neuralisse charge with my bank?
Try the order desk first, since a card dispute can pause a refund already in progress. A dispute makes more sense for a charge you did not make, an overcharge, or a delivered return with no refund after the published timings.
Who wrote this
Written and reviewed by
A small team that reads the bottle label line by line, checks every number against public health sources (NIH, NCCIH, MSKCC, FDA, FTC, CDC) and rewrites it in plain English. We do not write for the manufacturer, and we update a page whenever the label, the prices or the evidence changes.
Last updated . See our editorial standards and how we check reviews. This website is run by a U.S. authorized merchant, not by the manufacturer. This site is paid a commission when you buy through its order links.
Keep reading
More about Neuralisse
Guarantee
What the 60-day Neuralisse guarantee covers, how to claim it step by step, and what to ask before mailing anything.
Read moreShipping
Where Neuralisse ships from, what shipping costs per pack, how tracking works and what to do about a lost box.
Read moreContact
Which phone number or inbox handles order help, refunds, page errors and press, plus hours and mail addresses.
Read moreU.S. authorized Neuralisse merchant
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