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Contact Neuralisse: Which Desk to Call for Orders, Refunds and Questions
For Neuralisse orders, tracking, changes and refunds, call the order desk at +1 (302) 200-3480 or email [email protected]; that desk can see your order. For page errors, privacy or press, email [email protected], Monday to Friday, 9:00am-5:00pm ET. The website inbox cannot see orders.
Written by the Goneuralisse editorial teamUpdated
Contact
How do I contact Neuralisse support?
Four ways to reach us. Pick the one that matches your question.
The fastest route for anything about an order is the order desk at +1 (302) 200-3480. It is the only desk that can look up your order, change it, or start a refund.
Order support and refunds
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
232 Madison Avenue, Suite 1200
New York, NY 10016
Mail only. No walk-in sales.
Returns (New York)
1500 Broadway, Floor 6
New York, NY 10036
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
A distributor line is printed on the bottle too: Neuralisse, Aurora, CO 80011, USA, +1 (323) 403-4725. If you ordered through this site, use the order desk above.
Right desk, first time
Which Neuralisse contact handles what?
Placed orders and refunds go to the order desk. Questions about the website go to the website inbox. Sending a refund request to the website inbox only slows it down, because that inbox cannot see orders.
| Your question | Contact | Can see your order? |
|---|---|---|
| Place a new order | Official checkout or +1 (302) 200-3480 | Yes |
| Tracking or a late package | +1 (302) 200-3480 or [email protected] | Yes |
| Change or cancel an order | +1 (302) 200-3480 | Yes |
| Refund or 60-day guarantee | +1 (302) 200-3480 | Yes |
| Billing or a card charge | +1 (302) 200-3480 or [email protected] | Yes |
| An error on a page | [email protected] | No |
| Privacy or data request | [email protected] | No |
| Press or partnership | [email protected] | No |
| Sending a buyer review | [email protected] with your order ID | No (we ask the order desk) |
Before you call
What should I have ready when I contact Neuralisse?
Your order ID is the single most useful thing to have. It is in the confirmation email sent after checkout, so search your inbox for it before you call.
- The order ID from your confirmation email.
- The full name and email used at checkout.
- The pack you bought: 2, 3 or 6 bottles.
- For a late package, the tracking number from the shipping email.
- For a refund, how many bottles you will send back, opened or sealed.
- For a page error, the page name and the exact line.
Never send full card numbers by email. The order desk can find a charge from your order ID and name.
Hours
When can I reach the Neuralisse team?
The website inbox, [email protected], is staffed Monday to Friday, 9:00am-5:00pm Eastern Time. Messages sent on weekends or U.S. holidays wait until the next business day. Expect a reply by email, not a phone call.
The order desk's hours are not listed on the order page we checked. If you reach voicemail, leave your order ID and a call-back number, then follow up by email at [email protected] so there is a written record.
Writing about a page error? Name the page and quote the line. We compare it with the bottle label and reply once it is checked.
Give Neuralisse a 60-day trial1 capsule a day · from $49 a bottle · free U.S. shipping on 3 or 6 bottles
Order nowRefunds
How do I ask for a Neuralisse refund?
Phone +1 (302) 200-3480 and give the order desk your order ID. The official order page shows a 60-day money-back guarantee, and the desk confirms the return rules before you mail anything.
Call first
Ask the desk to confirm your order, the deadline and whether opened bottles qualify.
Mail the bottles
Send them to the returns address with your full name, email and order ID. You pay return shipping, so use tracking.
Watch for the credit
Refunds go out 3-5 business days after the return is credited, then take 5-10 days to show on your card.
Full details sit on the refund policy and guarantee pages.
What are the Neuralisse mailing addresses?
There are two New York addresses, and they are not the same. Letters go to the office. Returned bottles go only to the returns address.
Office
232 Madison Avenue, Suite 1200, New York, NY 10016, USA
Written requests and legal notices. No walk-in sales and no returns.
Returns
1500 Broadway, Floor 6, New York, NY 10036, USA
Call +1 (302) 200-3480 before mailing. Include your full name, email and order ID inside the box.
On the bottle
What is the phone number on the Neuralisse bottle?
The label prints the distributor: Neuralisse, Aurora, CO 80011, USA, +1 (323) 403-4725. That is the brand's own line, printed on every bottle.
For an order placed through this site, use the order desk at +1 (302) 200-3480 instead. It holds your order record, your tracking and your refund. You can check your bottle against our Supplement Facts page at any time.
Neither desk can give medical advice. New or worsening numbness, tingling, burning, weakness or a foot sore that will not heal needs a doctor, fast if it starts suddenly. See side effects for what to watch for.
FAQ
Contact Neuralisse FAQ
What is the Neuralisse customer service number?
Call +1 (302) 200-3480, the BuyGoods order desk, for tracking, changes and refunds on a placed order. It is the only number that can see your order. Have your order ID from the confirmation email ready, plus the name and email you used at checkout.
What is the Neuralisse support email?
For help with an order you placed, email [email protected]. For page errors, privacy or press, email [email protected], answered Monday to Friday, 9:00am-5:00pm ET. The website inbox cannot see orders, so send order questions to the sales email or call the desk.
How do I track my Neuralisse order?
Use the tracking number in your shipping email. If it is missing or the package seems stuck, call +1 (302) 200-3480 with your order ID. Delivery times are not published, so the order desk is the best source for your package's status.
How do I cancel a Neuralisse order?
Phone the order desk at +1 (302) 200-3480 right away and give your order ID. Orders that have not shipped are easiest to change. Once shipped, the order desk explains how the 60-day money-back guarantee and returns work instead.
Where do I send Neuralisse returns?
Returns go to 1500 Broadway, Floor 6, New York, NY 10036. Call the order desk first to confirm the rules. Include your full name, email and order ID in the box, and use a tracked service, since the buyer pays return shipping.
Can I visit the Neuralisse office in New York?
No. The office at 232 Madison Avenue, Suite 1200, New York, handles mail only, with no walk-in sales or returns. Neuralisse is ordered through the official checkout, and every order question goes to the order desk by phone or email.
Why can't the website email help with my refund?
The website inbox handles pages, typos, privacy and press, and it has no access to order records. Refunds need your order record, so only the order desk at +1 (302) 200-3480 can start one. Calling it directly is the fastest route.
How long does a Neuralisse refund take?
Refunds go out 3-5 business days after your returned bottles are credited, then your card issuer takes 5-10 days to post it. Mailing time comes first, so use a tracked service and keep the receipt until the money shows on your statement.
Who wrote this
Written and reviewed by
A small team that reads the bottle label line by line, checks every number against public health sources (NIH, NCCIH, MSKCC, FDA, FTC, CDC) and rewrites it in plain English. We do not write for the manufacturer, and we update a page whenever the label, the prices or the evidence changes.
Last updated . See our editorial standards and how we check reviews. This website is run by a U.S. authorized merchant, not by the manufacturer. This site is paid a commission when you buy through its order links.
Keep reading
More about Neuralisse
Refund Policy
Each step of a Neuralisse refund, how long each one takes, the return address and what is not published.
Read moreShipping
Where Neuralisse ships from, what shipping costs per pack, how tracking works and what to do about a lost box.
Read more
Guarantee
What the 60-day Neuralisse guarantee covers, how to claim it step by step, and what to ask before mailing anything.
Read moreU.S. authorized Neuralisse merchant
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