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Neuralisse Privacy Policy for Goneuralisse.com
Goneuralisse.com is a static information site about Neuralisse. We collect only what you send to our website email and the basic server logs our host keeps. Orders, payment details and shipping addresses go to BuyGoods, the third-party checkout, under its own privacy policy. We do not sell personal information. Effective October 11, 2026.
Written by the Goneuralisse editorial teamUpdated
Scope
Who runs Goneuralisse.com and what does this policy cover?
Goneuralisse.com is run by Goneuralisse, the U.S. authorized Neuralisse merchant. It is not the manufacturer, and it is a static website: pages are plain files with no user accounts, no login and no forms that store data.
This policy explains what information reaches us when you read the site or write to us. It also explains what happens when you click an order button and leave for the checkout. It applies to goneuralisse.com only. Other websites, including the checkout, follow their own policies.
Our mailing address is 232 Madison Avenue, Suite 1200, New York, NY 10016, USA. The policy takes effect on October 11, 2026. If we change it, we will post the new version with a new date.
This privacy policy is a working draft that has not yet been reviewed by a lawyer. The final text may change after legal review.
Our data
What information does Goneuralisse.com collect?
We collect very little. Most visitors give us nothing beyond the technical data every web server sees. The table lists every source we know of, as the site works on October 11, 2026.
| Source | What it includes | Why | How long |
|---|---|---|---|
| Email to [email protected] | Your name if you give it, your email address, your message and any files you attach | To answer you | Up to 2 years, then deleted unless needed for a legal reason |
| Server logs | IP address, browser type, device type, pages requested, time, and the page that sent you | To keep the site running and blocking abuse | Kept by our host for a short period, usually weeks |
| Analytics | None in use today | If we add a tool, we will name it here first | Not applicable |
| Order buttons | The pack you picked (for example 3 bottles) passes to the checkout link | To open the right order page | We do not store it |
We do not ask for your health history, and we do not want it. If you mention a health condition in an email, we use it only to reply, and we never publish it.
Checkout
What does the BuyGoods checkout collect when you order Neuralisse?
When you click an order button, you leave our site for the BuyGoods secure checkout. BuyGoods collects your name, shipping and billing address, email, phone number and payment details to process the order.
We never see your full card number. BuyGoods handles payment, receipts, shipping updates and refunds under its own privacy policy and terms, which are linked on the checkout page. Please read them before you buy. As the merchant, we may receive order records such as your name, order ID, pack and order status so we can help with questions and confirm a refund.
We will never ask for a card number, security code or password by email, text or phone. If a message asks for one in our name, do not reply. For order questions, call +1 (302) 200-3480.
Use
How do we use the information we collect?
We use your information only to run the site and to answer you. We do not sell or rent personal information, and we do not share it for targeted advertising.
- Reply to your email about a page, a typo, press or privacy.
- Pass an order question to the order desk if you ask us to.
- Keep the site secure, find broken links and stop spam or attacks.
- Meet legal duties, such as answering a valid court order.
We do not build profiles, and we do not make automated decisions about you.
Cookies
Does Goneuralisse.com use cookies?
Our own pages set no tracking cookies today. Fonts and images load from our own server, and the site runs no advertising scripts.
The checkout is different. BuyGoods may use cookies to keep your cart, prevent fraud and record that you arrived through our merchant link, which is how a sale is credited to us. Those cookies belong to BuyGoods and follow its policy.
You can clear cookies and site data in your browser settings at any time. Blocking cookies will not stop you from reading our pages, though the checkout may need them to finish an order.
Sharing
Who do we share information with?
We share information only with the few services that keep the site and support running. Each one gets only what it needs.
Our web host
Stores the site files and the short-lived server logs described above.
Our email provider
Stores the messages you send to our website address so we can read and answer them.
BuyGoods
Runs checkout, payments, shipping and refunds. We may pass your order question to its desk at your request.
We may also share information if the law requires it, to protect people from fraud, or as part of a sale of the business, in which case this policy would still apply to the data we hold.
Your rights
What privacy rights do U.S. residents have?
Every reader in the United States can ask us what we hold about them, ask us to correct it, and ask us to delete it. We honor these requests for all U.S. residents, not only those in states with privacy laws.
A growing number of states, including California, Virginia, Colorado, Connecticut, Texas and others, give residents legal rights over personal data. The details differ by state, so we describe them in general terms.
| Right | What it means | How it applies here |
|---|---|---|
| Know and access | Learn what we hold and get a copy | Usually your emails to us and any order records we received |
| Correct | Fix wrong information | We update our records; order details are corrected by BuyGoods |
| Delete | Ask us to erase your data | We delete it unless the law requires us to keep it |
| Opt out of sale or sharing | Stop the sale of data or its use for targeted ads | We do neither; we honor Global Privacy Control signals anyway |
| No discrimination | No penalty for using a right | Prices and service stay the same |
| Appeal | Ask us to review a refusal | Reply to our answer and we review it within 45 days |
Send a request
Email [email protected] with the subject "Privacy request" and say what you want.
Confirm it is you
We match your email address to our records. We never ask for card numbers to verify you.
Get an answer
We reply within 45 days. For data held by the checkout, we also point you to BuyGoods.
You may use an authorized agent. We will ask the agent for proof of permission.
Safety
How do we protect data, and what about children?
The site is served over an encrypted HTTPS connection. Our email and hosting accounts use strong passwords and two-step sign-in, and only the people who answer messages can open them.
No system is perfectly secure. If we learn of a breach that affects your information, we will tell you as the law requires.
Goneuralisse.com is meant for adults. The Neuralisse label says the product is not for use by anyone under 18. We do not knowingly collect any information from children younger than 13. If you believe a child wrote to us, email us and we will delete the message.
The site is run from the United States. If you write from another country, your message is stored in the United States.
Contact
How do I contact Goneuralisse about privacy?
Email [email protected] (Mon-Fri 9:00am-5:00pm ET) or write to 232 Madison Avenue, Suite 1200, New York, NY 10016, USA. The website email cannot see orders. For tracking and refunds on an order you placed, call the order desk at +1 (302) 200-3480. See also our terms of use, the site disclaimer and the full contact page.
FAQ
Neuralisse privacy questions
Does Goneuralisse.com sell my personal information?
No. Goneuralisse does not sell or rent personal information, and it does not share it for targeted advertising. We use the little we receive, mostly your emails and basic server logs, only to answer you and keep the site running.
Who processes my Neuralisse order and payment?
BuyGoods, a third-party checkout, processes every Neuralisse order and payment. It collects your name, address, email, phone and card details under its own privacy policy. Goneuralisse never sees your full card number and may receive only order records such as your order ID and status.
Will Goneuralisse ever ask for my card number by email?
No. We never ask for a card number, security code or password by email, text or phone. If a message asks for one in our name, do not answer it. For real order questions, call the order desk at +1 (302) 200-3480 with your order ID.
Does the Neuralisse website use cookies or tracking?
Our own pages set no tracking cookies and run no advertising scripts as of October 11, 2026. The BuyGoods checkout may use cookies for your cart, fraud checks and to credit the sale to our merchant link. You can clear or block cookies in your browser.
How do I ask Goneuralisse to delete my data?
Email [email protected] with the subject "Privacy request" and say you want your data deleted. We confirm the request comes from your email address and reply within 45 days. Order data held by BuyGoods must also be requested from BuyGoods.
Do I have privacy rights if my state has no privacy law?
Yes. We let every U.S. resident ask to see, correct or delete the information we hold, whether or not their state has a privacy law. We also honor Global Privacy Control browser signals for all visitors, even though we do not sell data.
Can children use the Neuralisse website?
The site is meant for adults, and the Neuralisse label says the product is not for anyone under 18. We do not knowingly collect information from children under 13, and we delete any message we learn came from a child.
Who wrote this
Written and reviewed by
A small team that reads the bottle label line by line, checks every number against public health sources (NIH, NCCIH, MSKCC, FDA, FTC, CDC) and rewrites it in plain English. We do not write for the manufacturer, and we update a page whenever the label, the prices or the evidence changes.
Last updated . See our editorial standards and how we check reviews. This website is run by a U.S. authorized merchant, not by the manufacturer. This site is paid a commission when you buy through its order links.
Keep reading
More about Neuralisse
Terms of use
The rules for using the site: information only, our merchant role, checkout links, the guarantee and liability.
Read more
Disclaimer
The FDA statement, why Neuralisse is not a neuropathy treatment, how we earn money and how reviews are handled.
Read moreContact
Which phone number or inbox handles order help, refunds, page errors and press, plus hours and mail addresses.
Read moreU.S. authorized Neuralisse merchant
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